FAQ – Support

Frequently asked questions

Questions about photos:

How to know if a photo has been tagged?

Once your photo is placed on our platform imatag.com, it is automatically marked with an invisible tattoo and protected against theft.

These tattooed photos are then made available to publishers in private or public, thanks to the features of the portfolio, series, and sharing Imatag

How to get my protected photo back to broadcast it?

Select the folder containing your photo in the “My Photos” section of your account.

You can download the entire folder with this button  under the cover image. Or you can download only one image with the same button displayed when you hover over it.

Which photo quality should I choose?

You can upload photos of any size.

Even your HD photos (up to 1GB) must be marked ideally, so that we can certify it is your photo that has been used in case of illegal publication.

How does image identification work?

We combine two technologies: 

Similarityan algorithm reduces your photo to a minimum of data which constitutes its unique signature (be careful, the signature is not the mark). Each photo has its signature, we store this signature in a database (the register). To find copies of your photo, we compare the signature of each photo found on the web to the signature of your photo in our register. If the signatures are close, we go to the second test: the search for a mark (or tattoo).

The marking : the watermark of your photo in our register is hidden in its pixels in an invisible way, so when it is found on the web (even compressed, resized, recolored) we can be 100% sure that the original photo is yours, whereas the similarity is not certain due to the alterations of the image.

How do I know if one of my photos has been used?

A “statistics” function is accessible to Premium accounts. This option allows you to see all the publications of your photos found on the web and inform you about the use of your photos.

Free accounts do not have access to this option but are notified when a publication is found. This notification is limited to one per day, so you will be notified to the maximum of one publication of your photos per day.

Will my photo be found directly after I deposit it on Imatag?

Once your photo is on our platform, it is directly protected.

Our system then looks for images similar to yours:

Either our database already contains images similar to yours and in this case the similarity search will give you results quickly.

Or our database does not contain similar images and we will have to give our crawlers time to continue their work and find a photo similar to yours or a copy found with the tattoo previously inserted in your photo.

Will my photo be found if it is used on social networks?

We do not crawl Facebook, Twitter, or Instagram.

However, imatag users may suggest websites to crawl. Our first users being photo-reporters, we initially crawl the press sites (and the print) to then extend the searches to the rest of the web (social networks not included)

Do my photos remain protected indefinitely?

If you have posted tagged photos on your website, they will be protected as long as the original photos remain on your Imatag photo library

*tag = invisible watermark embedded in your pixels

Be careful, if you remove your image to the Imatag photo library, the tagged versions already broadcast (on your website or elsewhere) will no longer be protected.

My photo was found on the web, what can i do?

Check on the page where it was found if you are correctly credited and check (possibly with your agency) if the publication has been authorized.

If it is not the case, it is an illegal use of your photo. You must report it to the offender based on the rights associated with your photo (billing, credit posting or photo removal).

Questions about your informations :

How to modify my portfolio's informations?

To customize your portfolio, simply go to the “Public Portfolio” section of your account and click on this icon: 

You can then select your profile picture and cover photo. You can also change your name and associate a title and description with your work.

You can also decide which photos will appear in your portfolio or not.

Click on the icon  of a folder to make it entirely public or select only a few photos with the same icon.

If you make more than one of your folders public, they will appear as series in your portfolio.

How to edit the metadata of my photo from Imatag?

From the “My photos” tab of your account, you can by hovering over your photos, click on this icon that will allow you to edit the metadata of the image.

Otherwise, display the photo to modify and in the tab “information on the photo” click on “view / edit metadata“.

How to change the copyright associated with my photos on Imatag?

In the “My account” tab you will find the section “settings” in which you can modify your “information by default“.

You will be able to define the copyright and the license to associate with your photos by default.

Paiement issues:

Can I pay the year?

This frequency of payment is possible on demand: Contact-us

How to spend my free account in premium account?

Go to the section “My account”  “Use of the service

Choose the type of payment (paypal or credit card) that will be monthly and automatically.

My payment was refused, what can i do?

In this case, you must re-register for the premium offer.

In the meantime, your account becomes “free” again (limited in storage and without access to statistics).

Support

Your question remains unanswered?

Do not hesitate to contact us, we will answer you as soon as possible.